Canford Heath Group Practice - How to order your repeat medications from the doctors surgery

Repeat Prescriptions

pharmacist Once authorised by your Doctor, requests for repeat prescriptions may be made by post or personally at the Surgery. There is a prescription box in the entrance. Prescriptions may be collected or posted to you (SAE please).

We cannot, for clinical safety purposes, ever take requests over the telephone.

Where possible, please allow 72 hours notice and please be aware that just because WE have processed your order within this time, your pharmacy will need 5-7 days between order and collection.

Hospital Advised Prescriptions

If your hospital consultant or outpatient clinician advises that you need a prescription, the hospital contract states that you should be given at least 7 days' supply of the medication by the hospital.

Additionally, for any medication that the hospital provide we would require a clinic letter or some kind of direct communication with them as to what you require and the reasoning. Hospital letters should be copied to you and it may be that you receive a letter from them before us. Until we have this however we cannot issue what the hospital have advised you to take. In any case it will take 72 hours for any requests to be processed.

Urgent Prescriptions

Please do make sure you order your medication in good time, allowing for at least 72-hours (do note however that the pharmacy may not have the medication in stock and may have to order items.)

We therefore ask that you allow us time to process an urgent prescription request and not to rush us as this contributes to errors and risk.

Please do make sure you order your medication in good time.

Otherwise NHS 111 can help you with an urgent supply through your pharmacy if you need your medication sooner. Scan the below QR code and complete the short questionnaire

Repeat Requests

Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

Prescription (per item): £9.90
12-month prepayment certificate (PPC): £111.60
3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website

Switch to 28 Days

You may have received a text about an important update regarding your repeat prescriptions. Following guidance from NHS Dorset, our GP practice will now be issuing all repeat prescriptions every 28 days instead of every 56 days.

This change is being made to support safer prescribing, reduce medication waste, and ensure more consistent reviews of treatment.

It is part of a wider effort across the NHS to improve patient care and make the best use of NHS resources.

Please be assured that this adjustment will not affect your ongoing access to medications. If you have any concerns or feel this change may not be suitable for your circumstances, please do not hesitate to contact us to discuss further.

For more information please view the following leaflet 28-day-prescribing-leaflet-2024.pdf

Some patients may be suitable to be set up for ‘electronic repeat dispensing’ If you would like to know more about this, please ask at Reception. For more information please click Here

Thank you for your understanding and continued support.

Electronic Repeat Dispensing

What is an eRD?

If you or someone you care for uses the same medicines regularly, you may be able to benefit from electronic repeat dispensing. This means you won't have to re-order or collect your repeat prescriptions from your GP practice every time you need more medicine.

You simply collect your regular medication from your usual pharmacy each month without actually having to order it.

To enable electronic dispensing you need to have a nominated pharmacy and we will set this with you. Your regular medication will then be available at that pharmacy.

When your pharmacy supplies your last electronic repeat prescription, they will inform you. You will then have to contact your GP practice to ask for another set of electronic repeat prescriptions. You may need to be seen for a review before another batch of electronic repeat dispensing prescription is authorised.

Benefits of eRD

Electronic repeat dispensing (eRD) is an integral part of EPS, which offers many extra benefits over paper repeat dispensing and repeat prescribing.
two-thirds of prescriptions issued in primary care are repeat prescriptions. These repeat prescriptions account for nearly 80% of NHS medicine costs for primary care
410 million repeat prescriptions are generated every year - equivalent to an average of more than 375 per GP per week
it's estimated that up to 330 million, or 80%, of all repeat prescriptions could eventually be replaced with eRD

This could save 2.7 million hours of GP and practice time

How does eRD Work?

eRD allows the prescriber to authorise and issue a batch of repeatable prescriptions for up to 12 months with just one digital signature.
eRD stores all issues of the eRD prescriptions securely on the NHS Spine and automatically downloads them to the patient's nominated community pharmacy at intervals set by the prescriber.
patients are required to give their consent for repeat dispensing. This can be verbal and formal written consent is not required.
eRD allows the cancellation at item or whole prescription level, which will cancel all subsequent issues on the Spine.
PRN or 'when required' medication can be prescribed using eRD (it's advised that PRN items are set up as a separate eRD batch as they may have a different interval to the patient's other eRD batches). The prescriber can set the specified intervals based on the patient's usage history to predict the number of uses/doses. If the patient runs out, the subsequent issue can be downloaded in advance - based on clinical assessment by the dispenser. This may mean an extra prescription is needed to ensure the patient has enough medication to last until their next review. Some prescribing systems have a variable prescription type, which helps with this.

Benefits For Patients

Benefits for patients include:

no need to contact the surgery to reorder at regular intervals unless their condition changes
retain regular contact with their dispenser, who is responsible for checking that their circumstances haven't changed since the previous issue of the prescription was collected
change nominated dispenser at any time during the duration of the eRD prescription
if clinically appropriate can request the next issue early or obtain more than one prescription, for example when going on holiday

How can eRD be set up?

Step 1
Talk to your GP or the person who prescribes your medicines and ask them if you can use electronic repeat prescriptions. Your prescriber will usually be your doctor or practice nurse. You can also discuss this with you clinical pharmacist at the practice.

If your prescriber thinks that you could use electronic repeat prescriptions for your regular medicines, they will ask you for permission to share information about your medication with your pharmacist. This will help your pharmacist to give your prescriber feedback about your treatment and provide you with useful advice.

Your GP or prescriber will then authorise a number of electronic repeat prescriptions. This will be based on your circumstances and clinical need. These electronic repeat prescriptions will then be supplied to you by your pharmacy at regular intervals.

Step 2
Collect your first electronic repeat prescription from your pharmacy.

Step 3
When you need more medicines, go back to your pharmacy. Before dispensing the next issue of your prescription, your pharmacy will ask:

have you seen any health professionals (GP, nurse or hospital doctor), since your last repeat prescription was supplied?
have you recently started taking any new medicines - either on prescription or that you have bought over the counter?
have you been having any problems with your medication or experiencing any side effects?
are there any items on your repeat prescription that you don't need this month?

If you don't need all of the medicines on your prescription, let the pharmacy staff know, so that they only supply the medicines you need. This will help to reduce waste and save the NHS money.

Step 4
When your pharmacy supplies your final electronic repeat prescription in the series that your GP has authorised, they will advise you to contact your GP practice.

Your doctor or practice nurse may want to see you to review your medication before they will authorise more electronic repeat prescriptions