Repeat Prescriptions

Once authorised by your Doctor, requests for repeat prescriptions may be made by post or personally at the Surgery. There is a prescription box in the entrance. Prescriptions may be collected or posted to you (SAE please).

We cannot, for clinical safety purposes, ever take requests over the telephone.

Where possible, please allow 72 hours notice and please be aware that just because WE have processed your order within this time, your pharmacy will need additional time also.        

Hospital Advised Prescriptions

If your hospital consultant or outpatient clinician advises that you need a prescription, the hospital contract states that you should be given at least 7 days' supply of the medication by the hospital. 

Additionally, for any medication that the hospital provide we would require a clinic letter or some kind of direct communication with them as to what you require and the reasoning. Hospital letters should be copied to you and it may be that you receive a letter from them before us. Until we have this however we cannot issue what the hospital have advised you to take. In any case it will take 72 hours for any requests to be processed.                                                                                        

Urgent Prescriptions

Please do make sure you order your medication in good time, allowing for at least 48-hours (do note however that the pharmacy may not have the medication in stock and may have to order items.)

We therefore ask that you allow us time to process an urgent prescription request and not to rush us as this contributes to errors and risk.

Please do make sure you order your medication in good time.

ELECTRONIC REPEAT DISPENSING (eRD)

Repeat Requests

Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Switch to 28 Days

You may have received a text about an important update regarding your repeat prescriptions. Following guidance from NHS Dorset, our GP practice will now be issuing all repeat prescriptions every 28 days instead of every 56 days.

This change is being made to support safer prescribing, reduce medication waste, and ensure more consistent reviews of treatment.

It is part of a wider effort across the NHS to improve patient care and make the best use of NHS resources.

Please be assured that this adjustment will not affect your ongoing access to medications. If you have any concerns or feel this change may not be suitable for your circumstances, please do not hesitate to contact us to discuss further.

For more information please view the following leaflet 28-day-prescribing-leaflet-2024.pdf

Some patients may be suitable to be set up for ‘electronic repeat dispensing’ If you would like to know more about this, please ask at Reception to send a message to our practice pharmacy team at the practice who will contact you. For more information please click Here and scroll down to the Electronic Repeat Dispensing section.

Thank you for your understanding and continued support.