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"Staff are always polite and helpful, nurses are very caring and doctors are fantastic."

"Always so efficient and helpful."

The doctors and staff at The Canford Heath Group Practice in Poole are proud to offer the highest standard of innovative, but patient-centred healthcare from our modern spacious building. Our friendly multi-disciplinary team members are always happy to help you.

We hope you will find everything you need to know about the practice through this website as well as a host of other health related information. Please do have a look around.



Military Vet

Important information regarding the walk in socially distanced flu clinic for those aged 50 to 64 (Sat 9th Jan 9.15am to 11.15am)

Please read the information and click on the link within it so that you can make an informed decision regarding this vaccination before you have it. 

Important Information to Read

Information Regarding Corona Virus & Practice work can be found on the links to the right.

Covid Vaccination

We are getting lots of calls regarding this. Please do not ring the practice as all the information we currently know is here;

  • We are working with our neighbouring practices (Harvey, Hadleigh & Birchwood) to vaccinate patients
  • We are not allowed to vaccinate patients in our own building so there will be a central site locally where these will be done.
  • We are currently in "Wave 5" meaning that we can start to vaccinate mid-January. Most of Dorset is in "Wave 5" although a few site were in Waves 1 and 2 which is why you may have heard of relatives / friends having got the vaccination before you. We have no control over which wave we are placed in.
  • We are only allowed to start with patients aged over 80 and we will target the most vulnerable first. There are many factors regarding who is most vulnerable and it is not just a case of looking on records and putting patients into this group. Please do not ask to be considered "most vulnerable.
  • We will contact patients when the time comes. 
  • Unfortunately your family members / carers cannot be vaccinated with you if they are under 80.
  • In our network there are over 3000 patients who are 80+ so it will take time to get through all 3000.
  • Patients who are housebound and in care homes are as yet not being targeting but this will happen shortly.
  • People who work in Care Homes are eligible but again this is not happening as yet and will happen shortly and this will happen via their workplace. 
  • Once we have vaccinated all our over 80s, we will move to the next cohort of patients based on age and risk. 
  • All patients will require two vaccines and you must attend for both and at the time/date we tell you otherwise you will not be vaccinated fully and still be at risk of Covid.

Visit for more information. 

Front line health workers

Front line health workers will become eligible for a Covid vaccine when the time comes. Please read the guidance as to who is considered a front line health worker. PLEASE DO NOT RING THE PRACTICE AT THIS TIME ABOUT THIS MATTER. NO DISCUSSION WILL BE ENTERED INTO FOR THE TIME BEING.

Who is considered a Front Line Health Worker?


Mental Health Resources for Adults or Young People

We have compiled an excellent Mental Health resource for those who need additional support. Please click on the buttons to the right to view details of local support available to you.

Additionally A new campaign to help staff and patients with mental health has been launched by NHS England. The ‘Every Mind Matters’ campaign includes a website full of expert advice and practical tips. It includes a free online tool for users to create an action plan to deal with stress and anxiety.



Domestic Abuse Help

Please click here for help 

Safe use of emollient skin creams

The MHRA has published updated advice about the safe use of emollient creams, to reduce the fire risk when these products are used. The advice contains reminders of ways to reduce risk, e.g.

Do not smoke, use naked flames or get near to anything which may cause a fire whilst wearing clothing or a bandage that has been in contact with skin creams.

Change and wash clothes and bedding frequently to reduce the build-up of skin cream. However, remember that whilst washing clothing and bedding even at high temperatures might reduce the build-up, it does not remove it completely and the danger may remain. 

 Be careful to make sure the skin cream does not get onto the fabric of armchairs or other furniture, cushions and blankets. Be aware that the cream can transfer from skin onto the fabric of furniture when you are sitting or lying on it.


Do please watch

Armed Forces Veteran Friendly

We are proud to have become an Armed Forced Veteran Friendly practice. If you served in the Armed Forces, if even for one day, there is a whole host of additional NHS services available to you, so please do let us know so that we may send you the information.

Please click on the link to the right for more information about services you can access. 

  Your Mobile Number

The practice will routinely ask you for your mobile phone number (which we shall never divulge to an outside agency without your express permission.) Please do make sure your mobile number is updated. We use this to communicate with you in person and by text message. Examples of why we need your mobile number include:

  • Texting you confirmation of appointments
  • Testing you if appointments have to be cancelled.
  • Sending you messages because blood tests are due.
  • Texting you important information about your care at the practice.

If you wish to opt our of receiving text messages please ask the receptionist to leave a message with the Practice Manager.

  Type 2 Opt Outs

 Type 2 objections instructed NHS Digital not to share a patients confidential information for purposes beyond their individual care. It was recorded in the GP practice record using the following code 9Nu4.

The national data opt-out allowes patients to choose to stop their confidential patient information from being used for purposes beyond their individual care. The opt out has been applied by NHS Digital since 25 May 2018 and by 2020 all health and care organisation must apply national data opt-outs in line with the policy.

Patient who wishes to opt-out from 11th of October 2018 will have to to go the "Your NHS Data Matters" website where they can find out more about data sharing and set a national data opt-out.


  Visit Requests

In order for the GPs and Nurse Practitioners at the practice to effectively plan their day and rounds, we ask that requests for home visits are made before 10.30am. Your usual GP, if they are working, will visit you if the request is made before 10.30. Visits after this may be dealt with by a GP you do not know. We respectfully remind patients that home visits are for the housebound. 

  On line services

There are many ways to contact the surgery to book or cancel appointments and order prescriptions. One of these ways is by registering for our online service especially as we now no longer accept requests for prescriptions by telephone.

You can however order prescriptions at  

If you would like to sign up for online services, please email

  Teaching Practice

We are proud to be a teaching practice, training the next generation of GPs. You may be offered an appointment with our Registrar who is a fully qualified doctor, but one who is now training to be a GP. Our Registrar can call on their mentor (one of the GPs at the practice) at any time should they need to. Their clinical work is also strictly monitored by their GP trainer/mentor. For the purposes of teaching it may be necessary for your record to be reviewed by the Registrar and the teacher/mentor after your appointment or during one of the Registrar's one-to-one teaching sessions with their GP trainer/mentor. Please be aware that access to your records is strictly controlled and in line with our confidentiality policy.  


(Site updated 09/01/2021)
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