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"Staff are always polite and helpful, nurses are very caring and doctors are fantastic."

"Always so efficient and helpful."

The doctors and staff at The Canford Heath Group Practice in Poole are proud to offer the highest standard of innovative, but patient-centred healthcare from our modern spacious building. Our friendly multi-disciplinary team members are always happy to help you.

We hope you will find everything you need to know about the practice through this website as well as a host of other health related information. Please do have a look around.



Military Vet

Information Regarding Corona Virus & Practice work can be found on the links to the right.

Flu for 50+

We have been made aware via the media today that patients aged 50+ become eligible for a flu vaccination from the 1st December. What the media is not saying however is that this is only if all our "at risk" groups have been done and if we have vaccines left.

The practice will be procuring more vaccines but to obtain another 1800 at short notice will take time. Practices order their flu vaccines a year in advance based on government recommendations. This year unfortunately the government has had to change their the guidelines due to the pandemic.

Please be patient whilst we finish our at risk groups and procure more vaccines.

Thank you.

Seasonal Flu Vaccinations

Our flu clinics are running slightly differently this year depending on our age group.

OVER 65s

Please telephone the surgery to book an appointment slot.

Under 65s in At Risk Groups

We have contacted this cohort or patients. Our next socially distanced flu clinic is a walk-in clinic on Sat 21st Nov between 9.15am and 11.30am. Please dress appropriately for the weather as you may have to wait outside.

2s and 3s

We have contacted parents regarding this.

All Children in Primary School

These will be done at the school. The practice is not able to give them in the surgery.

All Year 7 Children

These will be done at the school. The practice is not able to give them in the surgery.

Children Aged 12 - 17 with Long Term Health Conditions (At Risk)

We have contacted parents regarding this.

Adults aged 55 +

The government have suggested that all adults aged 55+ should have a flu vaccination regardless of whether they are in an at-risk group. However, the guidelines for these patient are they should only be vaccinated after all the other patients listed as above and only if we have any vaccine remaining.

B12 Injections During Covid-19

The practice is currently reviewing all patients who have been having B12 injections to ensure it is still appropriate for them to continue having these. We are contacting patients who no longer need this injection but please do bear with us as we complete the audit. You may like to click the link below which may answer your questions regarding your injection.

B12 Injections

Mental Health Resources for Adults or Young People

We have compiled an excellent Mental Health resource for those who need additional support. Please click on the buttons to the right to view details of local support available to you.

Additionally A new campaign to help staff and patients with mental health has been launched by NHS England. The ‘Every Mind Matters’ campaign includes a website full of expert advice and practical tips. It includes a free online tool for users to create an action plan to deal with stress and anxiety.



Domestic Abuse Help

Please click here for help 

Safe use of emollient skin creams

The MHRA has published updated advice about the safe use of emollient creams, to reduce the fire risk when these products are used. The advice contains reminders of ways to reduce risk, e.g.

Do not smoke, use naked flames or get near to anything which may cause a fire whilst wearing clothing or a bandage that has been in contact with skin creams.

Change and wash clothes and bedding frequently to reduce the build-up of skin cream. However, remember that whilst washing clothing and bedding even at high temperatures might reduce the build-up, it does not remove it completely and the danger may remain. 

 Be careful to make sure the skin cream does not get onto the fabric of armchairs or other furniture, cushions and blankets. Be aware that the cream can transfer from skin onto the fabric of furniture when you are sitting or lying on it.


Do please watch

Armed Forces Veteran Friendly

We are proud to have become an Armed Forced Veteran Friendly practice. If you served in the Armed Forces, if even for one day, there is a whole host of additional NHS services available to you, so please do let us know so that we may send you the information.

  Your Mobile Number

The practice will routinely ask you for your mobile phone number (which we shall never divulge to an outside agency without your express permission.) Please do make sure your mobile number is updated. We use this to communicate with you in person and by text message. Examples of why we need your mobile number include:

  • Texting you confirmation of appointments
  • Testing you if appointments have to be cancelled.
  • Sending you messages because blood tests are due.
  • Texting you important information about your care at the practice.

If you wish to opt our of receiving text messages please ask the receptionist to leave a message with the Practice Manager.

  Type 2 Opt Outs

 Type 2 objections instructed NHS Digital not to share a patients confidential information for purposes beyond their individual care. It was recorded in the GP practice record using the following code 9Nu4.

The national data opt-out allowes patients to choose to stop their confidential patient information from being used for purposes beyond their individual care. The opt out has been applied by NHS Digital since 25 May 2018 and by 2020 all health and care organisation must apply national data opt-outs in line with the policy.

Patient who wishes to opt-out from 11th of October 2018 will have to to go the "Your NHS Data Matters" website where they can find out more about data sharing and set a national data opt-out.


  Visit Requests

In order for the GPs and Nurse Practitioners at the practice to effectively plan their day and rounds, we ask that requests for home visits are made before 10.30am. Your usual GP, if they are working, will visit you if the request is made before 10.30. Visits after this may be dealt with by a GP you do not know. We respectfully remind patients that home visits are for the housebound. 

  On line services

There are many ways to contact the surgery to book or cancel appointments and order prescriptions. One of these ways is by registering for our online service especially as we now no longer accept requests for prescriptions by telephone.

You can however order prescriptions at  

If you would like to sign up for online services, please email

  Teaching Practice

We are proud to be a teaching practice, training the next generation of GPs. You may be offered an appointment with our Registrar who is a fully qualified doctor, but one who is now training to be a GP. Our Registrar can call on their mentor (one of the GPs at the practice) at any time should they need to. Their clinical work is also strictly monitored by their GP trainer/mentor. For the purposes of teaching it may be necessary for your record to be reviewed by the Registrar and the teacher/mentor after your appointment or during one of the Registrar's one-to-one teaching sessions with their GP trainer/mentor. Please be aware that access to your records is strictly controlled and in line with our confidentiality policy.  


(Site updated 20/11/2020)
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