"Staff are always polite and helpful, nurses are very caring and doctors are fantastic."
"Always so efficient and helpful."
The doctors and staff at The Canford Heath Group Practice in Poole are proud to offer the highest standard of innovative, but patient-centred healthcare from our modern spacious building. Our friendly multi-disciplinary team members are always happy to help you.
We hope you will find everything you need to know about the practice through this website as well as a host of other health related information. Please do have a look around.
If you prefer, you can now contact your GP for clinical matters, or the practice for any admin matters by clicking on the eConsult banner below.
Additionally, the "Reviews" banner allows you to update your records or have a long term conditions review using the eConsult service.
Please note - we cannot always guarantee that your eConsult will be attended to in the timescale given on the service. The GP may respond to you by eConsult, text message, telephone or video consultation.
Please click the link below should you need travel advice or a travel consultation.
Patients to wear face covering when visiting practice
Wearing a face covering helps to reduce the spread of coronavirus from anyone who is infected but is pre-symptomatic or asymptomatic, meaning they aren't yet showing any symptoms. This face covering could be a scarf, bandana or homemade mask (see below for ideas on how to make your own.) Ideally, we are asking that a surgical mask should not be used as it is important that these remain available for frontline NHS and Care staff. This stipulation from the practice came before the government announcement that face coverings should be worn on public transport and in some shops.
Many patients now arriving at the practice already wear their own often distinctive and attractive, homemade masks, which we really appreciate. We are also asking that patients come in for their appointments alone where possible, to further reduce the risk of any infection being spread.
Why not make your own mask?
Click Here for Instructions
Covid-19 – The compulsory wearing of a face covering in shops/public transport
The introduction of the requirement for people to wear a face covering whilst in a shop or on public transport is intended to help prevent the spread of the Covid-19 virus.
There are certain groups of people who are exempt from this requirement and they include:
- children under the age of 11,
- those with breathing difficulties or
- those who are travelling with someone who relies on lip reading.
These groups of people, their parents or guardians are able to indicate the reason, if required, as to why they are not wearing a face covering.
General practice is under considerable pressure as a direct result of the current challenges they are faced with delivering a service to patients at the same time as coping with the consequences of this virus.
There is no requirement for general practice to issue letters for patients who are unable to wear face coverings, as the Government have clearly defined the exemptions to this requirement.
General practice needs to focus all its time and effort managing those who need their help and not be diverted from this by unnecessary tasks.
You are able to print your own exemption cards if you so wish and these can be accessed via the following link:
Where you are unable to socially distance we would encourage you to consider wearing a face mask/covering, it isn’t a fix all, but it will significantly reduce the risk of catching the virus for millions of people.
Many thanks for your help and support in this matter.
Coronavirus (Covid-19) IMPORTANT INFORMATION
If you have been instructed to self-isolate
The practice is not unfortunately able to issue fit/sick notes or write letters of support to employers.
You can get an Isolation Note by visiting: https://111.nhs.uk/isolation-note
Any problems with your employer you should direct then to the ACAS website; https://www.acas.org.uk/coronavirus which states:
The employer might need to be flexible if they require evidence from the employee or worker. For example, someone might not be able to provide a sick note ('fit note') if they've been told to self-isolate for more than 7 days.
Similarly if you have an upcoming operation and have been asked to isolate for two weeks before it, the practice cannot issue you a sick certificate. You should discuss with your employer whether you can work from home, take holiday or unpaid leave for this period.
IF YOU ARE CONSIDERING CANCELLING OR HAVE CANCELLED A HOLIDAY/TRAVEL
The practice is unfortunately not able to write letters of support to travel insurance companies.
B12 Injections During Covid-19
The practice is currently reviewing all patients who have been having B12 injections to ensure it is still appropriate for them to continue having these. We are contacting patients who no longer need this injection but please do bear with us as we complete the audit. You may like to click the link below which may answer your questions regarding your injection.
Mental Health Resources for Adults or Young People
We have compiled an excellent Mental Health resource for those who need additional support. Please click on the buttons to the right to view details of local support available to you.
Additionally A new campaign to help staff and patients with mental health has been launched by NHS England. The ‘Every Mind Matters’ campaign includes a website full of expert advice and practical tips. It includes a free online tool for users to create an action plan to deal with stress and anxiety. https://www.nhs.uk/oneyou/every-mind-matters/
Domestic Abuse Help
Please click here for help
Armed Forces Veteran Friendly
We are proud to have become an Armed Forced Veteran Friendly practice. If you served in the Armed Forces, if even for one day, there is a whole host of additional NHS services available to you, so please do let us know so that we may send you the information.
Calling all Carers!
We have been working hard to increase our Carer's Register recently, trying to identify those people who look after or care for a family member, friend or neighbour. If you are a carer, do please let us know so that we may send you the information you need to fully support you in your important role. Please also click on the link to the right for information about our carers group.
Your Mobile Number
The practice will routinely ask you for your mobile phone number (which we shall never divulge to an outside agency without your express permission.) Please do make sure your mobile number is updated. We use this to communicate with you in person and by text message. Examples of why we need your mobile number include:
- Texting you confirmation of appointments
- Testing you if appointments have to be cancelled.
- Sending you messages because blood tests are due.
- Texting you important information about your care at the practice.
If you wish to opt our of receiving text messages please ask the receptionist to leave a message with the Practice Manager.
Type 2 Opt Outs
Type 2 objections instructed NHS Digital not to share a patients confidential information for purposes beyond their individual care. It was recorded in the GP practice record using the following code 9Nu4.
The national data opt-out allowes patients to choose to stop their confidential patient information from being used for purposes beyond their individual care. The opt out has been applied by NHS Digital since 25 May 2018 and by 2020 all health and care organisation must apply national data opt-outs in line with the policy.
Patient who wishes to opt-out from 11th of October 2018 will have to to go the "Your NHS Data Matters" website www.nhs.uk/your-nhs-data-matters where they can find out more about data sharing and set a national data opt-out.
GP Appointments at Wimborne or Poole Hospitals
We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments may be at a different site; for example, Wimborne or Poole Hospitals.
In order for the GPs and Nurse Practitioners at the practice to effectively plan their day and rounds, we ask that requests for home visits are made before 10.30am. Your usual GP, if they are working, will visit you if the request is made before 10.30. Visits after this may be dealt with by a GP you do not know. We respectfully remind patients that home visits are for the housebound.
On line services
There are many ways to contact the surgery to book or cancel appointments and order prescriptions. One of these ways is by registering for our online service especially as we now no longer accept requests for prescriptions by telephone.
You can however order prescriptions at Chgp.firstname.lastname@example.org
If you would like to sign up for online services, please email Chgp.email@example.com
We are proud to be a teaching practice, training the next generation of GPs. You may be offered an appointment with our Registrar who is a fully qualified doctor, but one who is now training to be a GP. Our Registrar can call on their mentor (one of the GPs at the practice) at any time should they need to. Their clinical work is also strictly monitored by their GP trainer/mentor. For the purposes of teaching it may be necessary for your record to be reviewed by the Registrar and the teacher/mentor after your appointment or during one of the Registrar's one-to-one teaching sessions with their GP trainer/mentor. Please be aware that access to your records is strictly controlled and in line with our confidentiality policy.
(Site updated 07/08/2020)