"Staff are always polite and helpful, nurses are very caring and doctors are fantastic."

"Always so efficient and helpful."

The doctors and staff at The Canford Heath Group Practice in Poole are proud to offer the highest standard of innovative, but patient-centred healthcare from our modern spacious building. Our friendly multi-disciplinary team members are always happy to help you.

We hope you will find everything you need to know about the practice through this website as well as a host of other health related information. Please do have a look around.

Please be aware that calls to and from the practice are always recorded. 

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Reasonable Adjustments - Can we make your healthcare easier for you?

We understand that if you have a disability or something that makes it hard for you, it might be difficult to get the right help in the NHS or social care. But if we make some changes to help you, it can make things better for you. These changes are called Reasonable Adjustments.

If you need Reasonable Adjustments, we really want to make sure that do everything we can to make those changes for you. To do that, we
need to know what changes you might need, as these will be different for every person.

We would like to know if you need any Reasonable Adjustments and, if you do, what they are. We would also like to if it is okay to put these on your records here at the practice. This way, everyone in our team can know what you might need.

We also want to ask if it’s okay to share our adjustments with other teams in the NHS or social care. This will help them know what changes
(Reasonable Adjustments) you might need when you see them.

Reasonable adjustments can include:

• Larger text size.
• Taking more time to put you at ease.
• Giving you written appointments not text messages.
• Helping you fill in NHS forms.
• Space for a guide dog.
  
• This is not all of them, Reasonable Adjustments can be as unique as you are.

Let us know your needs by completing and returning the form below. Or speaking with our reception team. Or emailing chgp.prg@dorsetgp.nhs.uk 

Reasonable Adjustment Form

Healthwatch Dorset

We are working with Healthwatch Dorset which is the county’s independent health and care champion.

They're there to listen to your experiences of using local health and care services and to hear about the issues that really matter to you. You can tell them about your social care or NHS healthcare experience, good or bad, at this link: https://healthwatchdorset.co.uk/talk-to-us/

Healthwatch Dorset is entirely independent and impartial, and anything you share with them is confidential. They can also help you find reliable and trustworthy information and advice to help you to get the care and support you need, email them enquiries@healthwatchdorset.co.uk or call 0300 111 0102

You can sign up to receive their monthly eNewsletters here: https://mailchi.mp/86841107a80e/dorset

Healthier Together

Mental Health Resources for Adults or Young People

We have compiled an excellent Mental Health resource for those who need additional support. Please click on the buttons to the right to view details of local support available to you.

Additionally A new campaign to help staff and patients with mental health has been launched by NHS England. The ‘Every Mind Matters’ campaign includes a website full of expert advice and practical tips. It includes a free online tool for users to create an action plan to deal with stress and anxiety. https://www.nhs.uk/oneyou/every-mind-matters/

Domestic Abuse Help

Please click here for help 

Armed Forces Veteran Friendly

We are proud to have become an Armed Forced Veteran Friendly practice. If you served in the Armed Forces, if even for one day, there is a whole host of additional NHS services available to you, so please do let us know so that we may send you the information.

Please click on the link to the right for more information about services you can access.

Your Mobile Number

The practice will routinely ask you for your mobile phone number (which we shall never divulge to an outside agency without your express permission.) Please do make sure your mobile number is updated. We use this to communicate with you in person and by text message. Examples of why we need your mobile number include:

• Texting you confirmation of appointments
• Testing you if appointments have to be cancelled.
• Sending you messages because blood tests are due.
• Texting you important information about your care at the practice.
• Asking you to complete surveys regarding your care, the Friends and Family test or the services with run as a practice or as a Network.

If you wish to opt our of receiving text messages please ask the receptionist to leave a message with the Practice Manager.  

Online services

There are many ways to contact the surgery to book or cancel appointments and order prescriptions. One of these ways is by registering for our online service especially as we now no longer accept requests for prescriptions by telephone.

You can however order prescriptions at Chgp.prescriptions@nhs.net  

If you would like to sign up for online services, please email chgp.prg@dorsetgp.nhs.uk