"Staff are always polite and helpful, nurses are very caring and doctors are fantastic."
"Always so efficient and helpful."
Given a patient satisfaction rating of 91% by the National Patient Survey.
The doctors and staff at The Canford Heath Group Practice in Poole are proud to offer the highest standard of innovative, but patient-centred healthcare from our modern spacious building. Our friendly multi-disciplinary team members are always happy to help you.
We hope you will find everything you need to know about the practice through this website as well as a host of other health related information. Please do have a look around!
72-hours notice for prescription requests
From 1st August 2019 we will be moving from 48 working hours notice for all prescription requests to 72 working hours notice.
This is not a decision we have taken lightly as the practice has for over two decades tried to ensure its prescriptions are ready for patients within forty-eight working hours. However in the interests of safety we run far more checks on your medication than we ever did, ensuring that you have had regular blood tests, reviews with the GP or checks with the nurse. Patient safety is at the heart of everything we do and we do hope you will understand this change to our system to give us an extra working day to ensure we comply with local and national safety standards.
Fire Service to Visit our Practice
We are delighted to announce that the Fire Service will be visiting our practice on a regular basis each month to offer free safety advice to our vulnerable patients either in the surgery or at their home. The management team Melanie, James & Louise met with them and are looking forward to them joining our practice team.
We are looking for volunteers to help set up a Leg Club to support patients with lower leg conditions. For more information please visit www.legclub.org or to register your interest please contact Joanna.firstname.lastname@example.org or Christine.email@example.com .
Don't feel you necessarily need to see us?
For minor ailments there are resources for self-help available to the right under Quick links. Or for children (aged 0-18) you can visit https://www.what0-18.nhs.uk/.
The resources on the Healthier Together website have been developed in partnership between parents and healthcare professionals from across Dorset, Hampshire and the Isle of Wight. You'll find clear information on common childhood illnesses, including advice on what 'red-flag' signs to look out for, where to seek help if required, what you should do to keep your child comfortable and how long your child's symptoms are likely to last.
Please note the practice will be closed for training on:
Tues 2nd July 2019 (13:30-16:30)
Tues 24th September 2019(15:30-18:30)
Tues 15th October 2019 (13:30-16:30)
Tues 5th November 2019 (15:30-18:30)
Thurs 30th January 2020 (15:30-18:30)
Thurs 26th March 2020 (15:30-18:30)
For medical assistance during this time please telephone 111.
Park Run Practice
The Canford Heath Group Practice is a Parkrun Practice. These free weekly 5K events are for all ages from 4+ every Saturday morning. 2K junior parkruns for 4-14 years old are available on Sunday mornings. There are over 750 locations in the UK. The Practice is linked to Poole Parkrun, but other runs locally take place at Upton Country Park, Bournemouth, West Moors and Blandford.
Information about Parkrun is available in the surgery or at www.parkrun.org.uk
Parkrun is accessible for all whether you run, jog, walk, volunteer or even spectate.
Your Mobile Number
The practice will routinely ask you for your mobile phone number (which we shall never divulge to an outside agency without your express permission.) Please do make sure your mobile number is updated. We use this to communicate with you in person and by text message. Examples of why we need your mobile number include:
- Texting you confirmation of appointments
- Testing you if appointments have to be cancelled.
- Sending you messages because blood tests are due.
- Texting you important information about your care at the practice.
If you wish to opt our of receiving text messages please ask the receptionist to leave a message with the Practice Manager.
Type 2 Opt Outs
Type 2 objections instructed NHS Digital not to share a patients confidential information for purposes beyond their individual care. It was recorded in the GP practice record using the following code 9Nu4.
The national data opt-out allowes patients to choose to stop their confidential patient information from being used for purposes beyond their individual care. The opt out has been applied by NHS Digital since 25 May 2018 and by 2020 all health and care organisation must apply national data opt-outs in line with the policy.
Patient who wishes to opt-out from 11th of October 2018 will have to to go the "Your NHS Data Matters" website www.nhs.uk/your-nhs-data-matters where they can find out more about data sharing and set a national data opt-out.
GP Appointments at Wimborne or Poole Hospitals
We are working to improve access to appointments for our patients, in particular at evenings and weekends. If you would like to be offered one of these appointments, please ask. These appointments may be at a different site; for example, Wimborne or Poole Hospitals.
We have updated our Privacy Notice with the introduction of the new General Data Protection Requirement (GDPR.) Please click on the link on the right hand side entitled "Privacy Notice".
In order for the GPs and Nurse Practitioners at the practice to effectively plan their day and rounds, we ask that requests for home visits are made before 10.30am. Your usual GP, if they are working, will visit you if the request is made before 10.30. Visits after this may be dealt with by a GP you do not know. We respectfully remind patients that home visits are for the housebound.
On line services
There are many ways to contact the surgery to book or cancel appointments and order prescriptions. One of these ways is by registering for our online service especially as we now no longer accept requests for prescriptions by telephone. If this is something you would like to sign up for please email Chgp.firstname.lastname@example.org
We are proud to be a teaching practice, training the next generation of GPs. You may be offered an appointment with our Registrar who is a fully qualified doctor, but one who is now training to be a GP. Our Registrar can call on their mentor (one of the GPs at the practice) at any time should they need to. Their clinical work is also strictly monitored by their GP trainer/mentor. For the purposes of teaching it may be necessary for your record to be reviewed by the Registrar and the teacher/mentor after your appointment or during one of the Registrar's one-to-one teaching sessions with their GP trainer/mentor. Please be aware that access to your records is strictly controlled and in line with our confidentiality policy.
(Site updated 25/06/2019)